Web Access Management (WAM) Support Engineer

Job Summary

Required Qualifications

• •5+ Years
• •L2/L3 production support for enterprise Identity and Access Management (IAM) solutions
• •Ping Identity platform
• •PingFederate
• •PingAccess
• •Ping MFA
• •Ping DaVinci
• •Hands-on experience supporting PingFederate
• •Hands-on experience supporting PingAccess
• •Hands-on experience supporting Ping MFA
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to PingDirectory
• •exposure to PingAuthorize
• •exposure to Hybrid IAM environments
• •exposure to Large-scale production support experience
• •exposure to Financial services, healthcare, or other regulated industry experience
• •exposure to Technical Skills
• •exposure to Good to Have
• •exposure to Mandatory
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Dynatrace
• •exposure to DevOps support processes
• •exposure to CI/CD pipelines
• •exposure to Docker
• •exposure to Kubernetes administration
• •exposure to Enterprise IAM architecture
• •exposure to AWS
• •exposure to Kubernetes / Amazon EKS
• •exposure to LDAP
• •exposure to Active Directory
• •exposure to REST APIs
• •exposure to SSL/TLS
• •exposure to HTTP/HTTPS
• •exposure to Incident & Change Management
• •exposure to Basic scripting using PowerShell, Shell Script, Python, or similar
• •exposure to Strong analytical and troubleshooting abilities
• •exposure to Excellent verbal and written communication skills
• •exposure to Client-facing experience
• •exposure to Documentation and reporting skills
• •exposure to Ability to work in rotational shifts and on-call support
• •exposure to 0-15days
• •exposure to Hybrid
• •exposure to Hyderabad | Bengaluru
• •exposure to Contract to Hire
• •exposure to L2/L3 operational support for enterprise Web Access Management and Identity & Access Management platforms
• •exposure to Monitor the health, availability, and performance of Ping Identity services
• •exposure to Support and administer: PingFederate
• •exposure to Support and administer: PingAccess
• •exposure to Support and administer: Ping MFA
• •exposure to Support and administer: Ping DaVinci
• •exposure to Troubleshoot authentication and authorization issues involving: Single Sign-On (SSO)
• •exposure to Troubleshoot authentication and authorization issues involving: SAML
• •exposure to Troubleshoot authentication and authorization issues involving: OAuth 2.0
• •exposure to Troubleshoot authentication and authorization issues involving: OpenID Connect (OIDC)
• •exposure to Troubleshoot authentication and authorization issues involving: Multi-Factor Authentication (MFA)
• •exposure to Diagnose and resolve: Login failures
• •exposure to Diagnose and resolve: Authentication policy failures
• •exposure to Diagnose and resolve: Federation issues
• •exposure to Diagnose and resolve: Token validation errors
• •exposure to Diagnose and resolve: Certificate expiration or trust issues
• •exposure to Diagnose and resolve: Reverse proxy issues
• •exposure to Diagnose and resolve: Session and cookie-related problems
• •exposure to Analyze: Authentication logs
• •exposure to Analyze: Browser developer tools
• •exposure to Analyze: HTTP headers
• •exposure to Analyze: SAML assertions
• •exposure to Analyze: OAuth tokens
• •exposure to Analyze: OIDC transactions
• •exposure to Support IAM applications hosted on AWS infrastructure
• •exposure to Work with Kubernetes / Amazon EKS operational teams for deployment-related support
• •exposure to Perform: Configuration updates
• •exposure to Perform: Certificate renewals
• •exposure to Perform: Service validation
• •exposure to Perform: Health monitoring
• •exposure to Perform: Patch coordination
• •exposure to Perform: Platform maintenance
• •exposure to Participate in incident management, problem management, and change management processes
• •exposure to Perform root cause analysis (RCA) for recurring production issues
• •exposure to Collaborate with application owners, cloud engineers, infrastructure teams, network teams, and cybersecurity teams
• •exposure to Create and maintain: Standard Operating Procedures (SOPs)
• •exposure to Create and maintain: Runbooks
• •exposure to Create and maintain: Knowledge Base (KB) articles
• •exposure to Create and maintain: Operational documentation
• •exposure to Participate in production releases, maintenance windows, and on-call support rotations
• •exposure to Prepare weekly operational dashboards, client reports, and service review presentations
• •exposure to Strong understanding of: Single Sign-On (SSO)
• •exposure to Strong understanding of: Identity Federation
• •exposure to Strong understanding of: Authentication & Authorization
• •exposure to Strong understanding of: Access Management
• •exposure to Experience troubleshooting: SAML 2.0
• •exposure to Experience troubleshooting: OAuth 2.0
• •exposure to Experience troubleshooting: OpenID Connect (OIDC)
• •exposure to Operational knowledge of: Amazon EKS
• •exposure to Operational knowledge of: Kubernetes
• •exposure to Understanding of cloud networking concepts
• •exposure to Knowledge of: HTTP/HTTPS
• •exposure to Knowledge of: SSL/TLS Certificates
• •exposure to Knowledge of: Reverse Proxy
• •exposure to Knowledge of: Session Management
• •exposure to Knowledge of: Cookies
• •exposure to Knowledge of: Authentication Flows
• •exposure to Knowledge of: Load Balancers
• •exposure to Knowledge of: Web Access Policies
• •exposure to Knowledge of: Directory Services
• •exposure to Experience with: LDAP
• •exposure to Experience with: Active Directory
• •exposure to Experience with: Identity Stores
• •exposure to Experience with: User Federation
• •exposure to Experience with: APIs
• •exposure to Experience with: REST APIs
• •exposure to Experience with: Identity Integrations
• •exposure to Experience with: API Authentication
• •exposure to Experience with: Incident Management
• •exposure to Experience with: Change Management
• •exposure to Experience with: Problem Management
• •exposure to Experience with: Root Cause Analysis
• •exposure to Experience with: Production Monitoring
• •exposure to Experience with: Service Restoration
• •exposure to Experience with: Troubleshooting
• •exposure to Experience analyzing: Authentication logs
• •exposure to Experience analyzing: Browser traces
• •exposure to Experience analyzing: Application logs
• •exposure to Experience analyzing: Access logs
• •exposure to Experience analyzing: Federation transactions
• •exposure to Experience analyzing: Token validation failures
• •exposure to Basic scripting using PowerShell, Shell Script, Python, or similar
• •exposure to Strong analytical and troubleshooting abilities
• •exposure to Excellent verbal and written communication skills
• •exposure to Client-facing experience
• •exposure to Documentation and reporting skills
• •exposure to Ability to work in rotational shifts and on-call support
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to PingDirectory
• •exposure to PingAuthorize
• •exposure to Hybrid IAM environments
• •exposure to New Relic
• •exposure to AWS CloudWatch
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Dynatrace
• •exposure to DevOps support processes
• •exposure to CI/CD pipelines
• •exposure to Docker
• •exposure to Kubernetes administration
• •exposure to Enterprise IAM architecture
• •exposure to Large-scale production support experience
• •exposure to Financial services, healthcare, or other regulated industry experience
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci
• •exposure to PingOne
• •exposure to CloudWatch
• •exposure to New Relic
• •exposure to Splunk
• •exposure to Grafana
• •exposure to Docker
• •exposure to PowerShell
• •exposure to Shell Scripting
• •exposure to Python
• •exposure to Ping DaVinci