WCS Support Lead
On-site · Mooresville, North Carolina, United States
Job Summary
The WCS Support Lead will monitor and report application performance metrics using tools such as Dynatrace and Splunk, resolving incidents within agreed SLA. Responsibilities include providing on-call support during non-business hours, collaborating with business analysts and development teams to create solutions, and participating in application design discussions. Candidates should have at least 5 years of IBM WebSphere Commerce experience and 2 years in production support for ecommerce applications.
Required Qualifications
- Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience
- Minimum 2+ Years of experience in production support for a customer facing ecommerce application
- Strong experience in problem diagnosis and creative problem-solving skills
Desired Qualifications
- Ecommerce B2B and B2C functional knowledge
- Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools
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