WC Claim Manager - St. Louis
$85,000–$85,000 year
On-siteSt. Louis, Missouri, United States
Job Summary
Provide day-to-day leadership, coaching, and oversight for a team of claims professionals handling complex liability claims across multiple client accounts. Monitor claim quality, compliance, productivity, and service performance while reviewing liability analyses, reserve strategies, and settlement recommendations. Conduct file reviews, audits, and performance discussions to ensure adherence to Corporate Claim Standards and applicable regulations. Manage workload distribution and staffing needs, serving as a technical resource for claim staff and leadership. Partner with clients to ensure service commitments are met and assist with hiring, onboarding, and professional development efforts. Maintain a small inventory of complex claims as needed.
Required Qualifications
- 15+ years of claims handling experience
- 3+ years of supervisory, management, or claims leadership experience
- Significant experience handling complex and heavily litigated claims
- Liability investigations
- Coverage analysis
- Reserve management
- Litigation management
- Negotiation strategies
- Claim resolution practices
- Experience managing claims across multiple accounts and client environments
- Strong analytical, decision-making, and problem-solving abilities
- Excellent written and verbal communication skills
- Proven ability to mentor, coach, and develop claims professionals
- Ability to manage competing priorities and achieve operational objectives
- Strong customer service mindset and client relationship management skills
- High level of professionalism, judgment, discretion, and confidentiality
- Proficiency with Microsoft Office applications
- Reliable attendance and commitment to client service expectations
Desired Qualifications
- Experience managing claims in Missouri and Illinois jurisdictions
- Multi-line liability claim experience or knowledge
- Experience participating in client stewardship and account management activities
- Industry designations such as: CPCU, AIC, ARM, SCLA
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.