Waxing Specialist / 'Cerologist'

Implement customer service standards for all internal and external clients, exceeding expectations from initial inquiry through ongoing relationship management. Maintain a clean and professional environment while delivering efficient, high-quality waxing services that adhere to defined standards. Educate clients on service offerings, retail products, and membership programs to build and retain relationships via social platforms and community engagement. Follow safety protocols in all performance aspects and support the salon culture through teamwork. This role involves reporting directly to the salon manager and focuses on client retention and expert service delivery.