Water Park Guest Services Specialist
$33,280–$33,280 year
On-siteOswego, New York, United States
Job Summary
Oversee daily front desk operations by maintaining a welcoming presence, immediately acknowledging guests within the "10-4" rule, and addressing all inquiries, reservations, and complaints to ensure 100% satisfaction. Perform cash and credit transactions, complete ticket reconciliation and tracking forms, and manage the POS, phone, and PMS systems while ensuring all equipment is secured. Monitor third-party review sites, respond to guest comments, and report incidents or injuries to a supervisor immediately. Maintain professional appearance, follow safety and emergency procedures, and participate in training initiatives to improve department operations. Work all shifts from Memorial Day through Labor Day, standing for extended periods, and provide input on front office improvements.
Required Qualifications
- Availability to work on all shifts, during the normal operating hours of the waterpark
- Availability to work during the entire season Memorial Day through Labor Day with minimal requests for extended periods of time off
- Ability to stand for extended periods of time
- Aptitude with regard to cash counting and handling of cash and credit transactions
- Ability to pass any related competency or skills based training that is necessary for the department
- Ability to learn and pass all tests on the POS
- Thorough understanding of all systems used at the front office, including POS System, the phone system, and intercom and paging system
- Thorough understanding of all emergency plans, safety and operating procedures/standards-especially with regard to handling guests and maintaining service if an emergency or other issue arises
- Well informed and confident in ability to appropriately handle missing child alert
- Ability to follow procedure and report all incidents or injuries to supervisor immediately
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.