Warranty Support Administrator
On-siteFargo, North Dakota, United States
Job Summary
Process warranty credits, account coding, and reimbursement activities while maintaining accuracy. Reconcile claims, communicate reimbursement differences, and submit parts, PIP, and entry-level manufacturer warranty claims. Coordinate machine registrations with customers and dealer groups to confirm details, update records, and complete responsible dealer transfers. Monitor warranty receivables by reviewing general ledger accounts and communicating necessary entries to accounting and field teams. Support manufacturer programs by monitoring opportunities and communicating requirements to locations. This role requires accounting or bookkeeping skills, strong computer proficiency, and knowledge of service operations. Valid work authorization is required; no sponsorship available.
Required Qualifications
- Accounting or bookkeeping skills: The ability to accurately process, reconcile, and maintain financial records.
- Strong computer skills: Comfort using a variety of software applications, systems, and reporting tools.
- Knowledge of service operations: A working understanding of service department processes and procedures.
- Exceptional organizational skills: The ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Strong communication skills: Excellent verbal and written communication when interacting with customers, coworkers, and management.
- Customer-focused mindset: A commitment to providing outstanding customer experience.
- Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
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