Warranty Management

Develop, implement, and manage warranty policies, procedures, and service standards while overseeing product inspections, repair, and replacement processes to ensure timely resolution of customer claims. Monitor warranty costs, analyze defect trends, and collaborate with R&D/Production teams to improve product quality. Lead, train, and motivate the after-sales and technical support team, establishing KPIs and evaluating performance to drive continuous improvement. Ensure prompt responses to customer inquiries and complaints, coordinate with Sales and Marketing on product feedback, and prepare periodic reports on claims, costs, and service performance. Manage service centers, authorized dealers, and third-party partners while controlling operational budgets and ensuring compliance with company policies and local regulations.