Warranty Inspection Supervisor
$80,000–$90,000 year
On-siteCornelius, North Carolina, United States
Job Summary
Oversee and enforce product warranty policy, processes, systems, and documentation while supervising the tire claims inspection process and staff. Manage the claim processing system, ensure database security and data validity, and provide training on inspection methods, standards, and equipment maintenance. Conduct routine claims cause and effect analysis, assist engineering in information system development, and interface with government, industry organizations, and dealers. Support early warning of product quality issues through monthly reviews and instruct Sales staff. Communicate team goals with Field Engineering and management, and complete other tasks as required.
Required Qualifications
- Mastery of out of service conditions on pneumatic tires in both the PCR and TBS tire segments
- Strong supervisory skills
- Excellent interpersonal skills
- Demonstrated computer system application knowledge
- Demonstrated communication expertise
- Basic understanding of statistical methods
- Demonstrated success in guiding the work of others
- Demonstrated success in educating others in aspects related to tire inspection
- 4-year technical or science degree or equivalent industry experience
- 10+ years information systems, tire industry product, service and warranty knowledge
- Ability to travel as necessary
- Must be able to remain in a stationary position, often sitting for prolonged periods of time while working on a computer
- Must be able to repetitively use cutting tools such as box knifes and hand-held tools that vibrate the hands, wrists and arms
- Occasional travel by airplane and automobile in conducting business
- Ability to regularly lift, carry, push, pull and move materials and objects weighing up to 40 pounds
- Must be able to occasionally lift and then roll large tires on the ground weighing up to 200 pounds with or without assistance
- Must be able to remain standing or moving on feet for prolong periods of time
- Ability to work indoors in a warehouse environment where temperature regulation may be inconsistent, and where there is exposure to noise, and machinery
- Driving forklift 2-4 hours a day
Desired Qualifications
- Sales, consumer affairs, marketing experience
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