Warranty Cost of Quality Lead
$102,750–$140,000 year
HybridAtlanta, Georgia, United States or Plano, Texas, United States
Job Summary
Own enterprise warranty analytics to identify systemic failure modes, cost drivers, and emerging risks. Lead cross-functional root cause investigations on high-cost and recurring issues using Lean Six Sigma methodologies to drive permanent corrective actions. Establish measurable warranty reduction targets and verify effectiveness post-implementation. Lead difficult, data-backed conversations with business leaders to drive accountability for defect drivers and shift the organization from reactive resolution to proactive prevention. Influence cross-functional teams to embed a cost-of-poor-quality mindset across engineering and manufacturing. Bachelor's degree in Engineering or Quality Management required with 8+ years of experience. Base pay range $102,750 to $140,000. Hybrid work flexibility when not on a customer site.
Required Qualifications
- Bachelor's degree in Engineering, Quality Management, Business or a related field
- 8+ years of experience in quality, continuous improvement, cost of quality or related fields
- Demonstrated, quantified success in reducing warranty, defects, or costs of poor quality through data-driven initiatives
- Ability to analyze complex data sets and translate insights into executive-level recommendations
- Experience leading cross-functional root cause or cost-reduction initiatives with measurable impact
- Proven ability to influence business leaders without direct authority
- Comfortable operating in high-ambiguity environments and driving decisions without formal authority
- Ability to travel up to 20%
Desired Qualifications
- Lean Six Sigma Green Belt or Black Belt or Quality certification is strongly preferred
- Proven engineering experience is preferred
- Experience with direct customer contact is helpful
- Business insight paired with strong analytical skills
- Excellent communication and conflict resolution skills
- Ability to thrive in a fast-paced, dynamic environment with multiple priorities
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