Warranty Assistant Manager
On-siteNashville, Tennessee, United States
Job Summary
Oversee the day-to-day operations of the Warranty Unit, leading a team responsible for warranty claim processing, customer inquiries, and technical troubleshooting. Provide leadership, coaching, and training to team members while serving as an escalation point for complex warranty and technical issues. Establish and maintain standard operating procedures, monitor department performance, and implement process improvements to enhance operational efficiency and customer satisfaction. Review employee timecards, approve time-off requests, and prepare regular performance reports. Work in-person Monday through Friday at the North American Headquarters in Nashville, TN, with a competitive salary and comprehensive benefits package including health coverage and 401(k) match.
Required Qualifications
- High school diploma or GED
- Associate or bachelor's degree
- 4+ years of customer service experience
- Previous supervisory, leadership, or management experience
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Desired Qualifications
- Associate or bachelor's degree
- Experience in a call center, technical support, warranty, automotive, tire, or manufacturing environment
- Experience coaching, developing, and evaluating employees
- Experience with call center, warranty, or claims management systems
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