Warranty Analyst
$60–$70,000 year
On-siteAcworth, Georgia, United States
Job Summary
Process and resolve warranty claims accurately in accordance with Yanmar policies and timelines while ensuring all documentation remains complete and compliant. Maintain up-to-date warranty records across relevant systems, provide guidance to dealers on claim submission requirements, and follow up on outstanding issues to drive timely resolution. Collaborate with internal teams and factory partners to support claim adjudication, identify data trends for root cause analysis, and assist in developing process documentation and training materials. Utilize the Telematics Platform to analyze failure warrantability. Work full-time, Monday through Friday in Acworth, GA, with a starting wage of $60-70K.
Required Qualifications
- 2–5 years of experience in an OEM warranty environment
- Technical background in construction equipment, diesel engines, or related mechanical systems
- Strong attention to detail and organizational skills
- Proficiency in warranty management software and customer service systems
- Knowledge of Yanmar product lines and service procedures or demonstrated ability to develop this knowledge quickly
- Ability to communicate clearly with both technical and non-technical audiences, including dealers and internal stakeholders
- Proficiency in the Microsoft Office Suite (Excel, Word, Outlook, etc.)
Desired Qualifications
- Experience in a dealer-facing or customer service role within an OEM or equipment distribution environment
- Familiarity with warranty adjudication processes and supplier recovery procedures
- Exposure to warranty KPI reporting and data analysis tools
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