Warranty Administrator

Review, process, and submit warranty claims to manufacturers while verifying coverage and explaining terms to customers. Maintain detailed records of parts, labor, and claim status, tracking items to final resolution. Order defective parts for shipment and ensure compliance with factory recalls and changing manufacturer policies. Act as the liaison between customers, service technicians, and manufacturers to facilitate repairs and documentation. Requires 2+ years of experience in a dealership or service department, proficiency with CRM software, and a valid driver's license. Full-time schedule with occasional overtime during peak periods. ASE certification is preferred.