Warranty Administrator
$47,840–$72,800 year
On-siteDecatur, Illinois, United States
Job Summary
Manage the warranty claim process from submission through recovery, ensuring accurate, timely, and compliant claims while maximizing reimbursement opportunities. Review repair documentation, identify warranty opportunities, and coordinate with OEMs, vendors, service teams, and internal departments to resolve issues. Maintain warranty documentation, failed parts, cores, and supporting materials in accordance with requirements. Monitor warranty performance, reconcile recoveries and payments, and provide reporting to support department goals. Process extended service contract claims while maintaining knowledge of OEM guidelines, warranty policies, and dealership procedures. Build strong relationships through effective communication, collaboration, and problem-solving with customers, vendors, and internal teams. Perform other duties as assigned to support dealership success.
Required Qualifications
- High school diploma and/or GED
- Minimum of five (5) years of experience in the Class 8 trucking industry
- Strong knowledge of Class 8 trucks, diesel engines, components, and warranty processes
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to review and interpret repair orders, technical documentation, warranty policies, and related information
- Strong analytical, problem-solving, and decision-making skills
- Ability to prepare reports and support departmental goals
- Employment is contingent upon the successful completion of a background check
- Employment is contingent upon the successful completion of a motor vehicle record (MVR) review
- Employment is contingent upon the successful completion of a drug screening
- Employment is contingent upon the successful completion of a physical examination
Desired Qualifications
- Heavy-duty truck repair experience
- Equivalent technical knowledge to heavy-duty truck repair experience
- Experience in warranty administration
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