Warranty Administrator
$47,840–$66,560 year
On-siteSpokane, Washington, United States
Job Summary
Oversee all warranty claims for Kenworth Truck, Paccar, Caterpillar, Cummins, and affiliated vendors by maintaining working relationships with manufacturers and distributors. Stay up-to-date on warranty policies, procedures, and new literature while communicating regularly to discuss claims and procedures. Collect, organize, and maintain warranty documentation from customers and employees, ensuring accuracy and completeness. Review and process service repair orders for on-the spot warranty credits within approved limits, preparing and submitting claims to manufacturers within 10 days of work completion. Administer parts return requests, update warranty parts inventory records, and assist with shipping and storage management. Manage submitted claims through final resolution by investigating, correcting, and resubmitting denied claims to maximize reimbursement, monitoring aging to ensure compliance with standards.
Required Qualifications
- High school diploma or the equivalent
- Ability to read and comprehend English instructions and information
- Two years' experience in office administration
- Excellent organization, communication, and time management skills
- Some knowledge of heavy truck automotive parts, including engines
- Working knowledge of Microsoft Office applications
- Good attitude and willingness to work as a team
- Hard worker, self-motivated and detail orientated
- Excellent typing skills
- Must be able to lift up to 50 lbs. unassisted on a regular basis
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