Warranty Administrator
On-siteRossford, Ohio, United States
Rossford, Ohio, United StatesOn-siteFull TimeLicense Or CertificationRetail ServicesEnterprise
Full TimeLicense Or CertificationEnterpriseRetail Services
Job Summary
Answer incoming telephone calls and greet customers professionally while assisting Service Advisors with scheduling appointments and writing work orders. Obtain warranty authorizations by taking photos, faxing documents, and following manufacturer procedures, then follow up on receivables to schedule parts orders. Fill in as a service dispatcher when needed and assist technicians with diagnosis, repairs, and open work orders. Maintain a clean, safe work environment for customers and coworkers while adhering to all dealership policies and regulations regarding unit movement.
Required Qualifications
- Valid Driver's License
- Ability to accept additional tasks, duties and/or direction from management
- Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Periods of standing, stooping, crawling, and bending
Desired Qualifications
- High School Diploma or equivalent
- One year of RV experience
- Strong computer skills
- Excellent organizational/sequencing skills
- Working knowledge proper and safe use of equipment
- Working knowledge of activities, methods, procedures and policies of the Service Department
- General knowledge of product installation activities
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
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