Warranty Administrator at Honda of Gainesville
On-siteGainesville, Florida, United States
Job Summary
Prepare warranties, clean management schedules, and reconcile vendor accounts. Submit SPP paperwork for all stores, post weekly JMA charges and payments, and book warranty repair orders while submitting manufacturer claims. Maintain receivables schedules, follow up on service contract claims, and communicate with service advisors to define claim scope. Process all warranty paperwork to verify criteria, reconcile receivables with accounting, and track customer records. Review repair orders for accuracy, enter labor and failure codes, document deductibles, and resubmit rejected claims. Maintain records of claim statuses and control physical inventory of returned parts. Provide weekly reports to the service manager and report any safety or integrity concerns. Work weekends as part of the full-time schedule at Honda of Gainesville.
Required Qualifications
- Experience as a Warranty Admin
- Ability to work weekends
- Book warranty repair orders and submit claims of manufacturer warranty
- Maintain receivables schedules; service contract claim submission and follow up
- Work closely with service management
- Work closely and effectively with team of technicians, service writers, and supervisors
- Communicate with Service Advisors to define the scope of a warranty claim
- Process all warranty paperwork to ensure proper documentation and to verify criteria
- Reconcile all warranty receivables and working with the accounting department to obtain payments
- Keep track of all services and customer records as required by warrantor
- Stays abreast of all factory recalls, announcements, and procedures
- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
- Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
- Maintain record of all claims submitted, returned/rejected and paid and their current status
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
- Provide a weekly report to the service manager regarding claims status
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
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