Warranty Admin
$600,000–$600,000 year
On-siteAkron, Ohio, United States
Job Summary
Process warranty claims efficiently and accurately while coordinating with service departments, suppliers, and manufacturers to validate and expedite resolutions. Maintain detailed records of all documentation and communicate effectively with customers and internal teams to provide updates and resolve issues. Analyze warranty data to identify trends, report findings, and recommend improvements to reduce costs. Assist in developing strategies to improve warranty processes and provide training to staff on procedures. Ensure all claims are processed within established timelines and follow up on outstanding items. Requires a high school diploma or equivalent with two years of warranty administration experience, proficiency in Microsoft Office Suite, and strong organizational skills.
Required Qualifications
- High school diploma or equivalent
- Associate or bachelor's degree in business administration or a related field
- Minimum of 2 years of experience in a warranty administration role or a similar position within the automotive or manufacturing industry
- Proven track record of managing warranty claims and processing documentation efficiently
- Experience working with warranty management software and systems
- Strong understanding of warranty processes and procedures, including claim submission and follow-up
- Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively
- Proficient in using Microsoft Office Suite, particularly Excel, for data management and reporting
- Strong communication skills, both verbal and written, for effective interaction with customers, suppliers, and internal teams
- Detail-oriented with a keen eye for accuracy in documentation and data entry
- Ability to work independently as well as collaboratively in a team environment
- Strong problem-solving skills and the ability to handle customer inquiries and resolve issues promptly
Desired Qualifications
- Associate or bachelor's degree in business administration or a related field
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