Warehouse Manager

Job Summary

Required Qualifications

• •Positive, adaptable, and highly collaborative
• •A willingness to learn new processes, and an eagerness to optimize them over time
• •Strong leadership skills, with a people-first mindset
• •3-4 years of warehousing or e-commerce retail experience in a leadership role
• •Strong proficiency in NetSuite, RF-Smart, or similar WMS for managing inventory and warehouse operations
• •Experience with warehouse organization and best practices
• •Experience with heavy machinery operations such as forklifts
• •Experience with employee recruiting and onboarding
• •Familiarity with EOS framework
• •Experience with scheduling teams, with an emphasis on being able to creatively optimize allocation of labor
• •Strong verbal and written communication skills
• •Ability to lift 75 lbs, handle weight up to 18 lbs overhead, and frequently lift 20-30 lb boxes
• •Comfortably climb a 12-foot ladder while carrying objects weighing 5-20 lbs
• •Willingness to get certified for operation of necessary equipment, including forklifts and order pickers
• •Ability to work on feet for most of the day
• •Requires on-site leadership and availability during our peak seasons including the time surrounding all major holidays
• •This is a full-time, on-site position and is not eligible for remote or hybrid work

Desired Qualifications

• •Hands-on and people-focused leader
• •Highly organized
• •Adaptable
• •Keen interest in continuous improvement
• •Real-time feedback and guidance to your team, encouraging professional growth and optimal team performance
• •Identify opportunities for task delegation to team members to empower them and foster their professional growth
• •Conduct quarterly check-ins and annual reviews with the warehouse team, with an emphasis on employee development
• •Manage the full recruitment lifecycle for seasonal and year-round team members, screening, interviewing, hiring, and training staff
• •Create and implement work schedules, ensuring the department is optimally staffed based on seasonal order volume and warehouse operational needs. This includes processing all time off requests and schedule adjustments
• •Collaborate with People Operations to manage the departmental seasonal offboarding process
• •Train on current and new processes for all team members, updating department processes and SOP documents regularly
• •Oversee and ensure all necessary staff are trained on key certifications (i.e., forklift operator, order picker operator, etc.)
• •Facilitate the weekly Warehouse Level 10 (L10) meetings
• •Represent the warehouse department in weekly Operations L10 meetings
• •Drive accountability and clarity within the team using EOS tools and principles
• •Be familiar with and follow EOS best practices
• •Oversee and optimize all recurring inventory management activities, including receiving, storage, transfers, restocking, and inventory counts
• •Oversee and optimize all recurring activities within the order fulfillment process, including picking, packing, shipping, and returns processing
• •Effectively organize, communicate with, and motivate the team to complete all departmental priorities. At times, this will include hands-on work of daily warehouse tasks
• •Identify shipping issues, and serve as the primary point of contact for troubleshooting and resolution
• •Leverage NetSuite for inventory management, reporting, and workflow optimization
• •Manage relevant supplier relationships and maintain accurate inventory of necessary department supplies at all times
• •Enforce applicable safety regulations and standards
• •Ensure the warehouse remains clean, secure, and compliant
• •Manage equipment and vehicle maintenance, working with Finance to coordinate any necessary repairs and improvements
• •Prioritize and manage incoming shipments, coordinating logistics with shipping carriers
• •Uphold high standards for inventory accuracy through regular cycle counts and inventory audits
• •Work closely with Customer Service, Tech, and Buying teams to ensure a seamless customer experience and a high degree of inventory accuracy
• •Serve as the primary point of contact for all warehouse-related issues