Warehouse IT Support Specialist
$65,000–$70,000 year
On-sitePhoenix, Arizona, United States
Job Summary
Provide Level 1 technical support for warehouse users, supervisors, and operations teams through tickets, walk-up requests, and urgent floor support needs. Troubleshoot basic hardware, software, network connectivity, and peripheral issues across workstations, laptops, RF devices, scanners, printers, and mobile equipment. Assist with password resets, account access requests, and onboarding/offboarding while maintaining accurate asset inventory and documenting all resolutions in the IT ticketing system. Escalate complex issues to Level 2 or vendor teams as appropriate. This role requires strong troubleshooting instincts and the ability to prioritize issues based on business impact and warehouse operational needs. Must be comfortable working directly on the warehouse floor, moving between receiving, packing, and shipping stations.
Required Qualifications
- 1-3 years of experience in IT support, help desk, desktop support, warehouse technology support, or a related technical support role
- Basic working knowledge of Windows, Microsoft 365, printers, scanners, mobile devices, peripherals, and common business applications
- Experience troubleshooting hardware, software, Wi-Fi, wired network, printing, and device connectivity issues
- Strong customer service skills with the ability to support users with varying levels of technical experience
- Ability to prioritize issues based on business impact, urgency, and warehouse operational needs
- Comfortable working directly on the warehouse floor and moving between office areas, shipping stations, receiving areas, packing stations, and operational zones
- Ability to lift, move, connect, and set up IT equipment as needed
- Strong attention to detail with the ability to document work accurately and follow standard operating procedures
- Reliable, punctual, and able to work independently while knowing when to escalate
- High school diploma or equivalent required
- Must be able to stand, walk, bend, reach, and move throughout the warehouse during the workday
- Must be able to lift and carry typical IT equipment such as monitors, desktops, laptops, printers, scanners, docking stations, and peripherals
- Must be comfortable working around warehouse equipment, forklifts, pallet racking, conveyors, packing stations, shipping areas, and receiving areas while following all safety procedures
- May require occasional work outside standard business hours to support maintenance windows, operational issues, system upgrades, physical moves, or project work
Desired Qualifications
- Associate degree, technical school training, relevant IT coursework, or equivalent hands-on experience preferred
- Experience supporting warehouse, distribution, logistics, manufacturing, retail operations, or e-commerce fulfillment environments
- Familiarity with warehouse management systems, shipping systems, barcode scanning, Zebra or similar printers, RF devices, mobile terminals, and label printing workflows
- Basic knowledge of networking concepts such as IP addresses, DHCP, DNS, switches, access points, patch cables, and Wi-Fi troubleshooting
- Experience with a ticketing platform such as Halo or ServiceNow
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