Warehouse Customer Service Pickup Associate (Will Call Counter Clerk)
$41,600–$41,600 year
On-siteVernon Hills, Illinois, United States
Job Summary
Look up customer information in the computer and interact face-to-face with customers arriving at the warehouse facility to pick up their orders. Assist with warehouse picking and packing duties, contact customers via phone as needed, and handle cancellations, returns, and product replenishment. Scan and enter invoices, ship out UPS orders, and maintain a clean and tidy work area. Perform inventory counts to ascertain product quantity accuracy and seek out other work during downtime. You may unload product for the will call display area or help customers load items into their vehicles. This role requires standing for long periods and lifting items weighing 10-30 pounds.
Required Qualifications
- High School diploma
- previous customer service experience
- Basic computer knowledge
- understanding of Microsoft Outlook
- the ability to learn new systems
- Punctuality
- reliability
- ability to multitask
- Must have at least some kind of experience looking up information in a warehouse management system (WMS)
- Must be comfortable doing warehouse work
- Must be comfortable assisting customers
- 14-panel pre-employment drug screen
- WE ALSO TEST FOR ALL FORMS OF THC/CANNABIS/MARIJUANA
- NO EXCEPTIONS
Desired Qualifications
- knowledge or experience in the woodworking industry
- Bilingual in Spanish
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