WAH Customer Service Agent
RemoteUnited States or Canada
United States or CanadaRemoteFull TimeLarge
Full TimeLarge
Job Summary
Respond to customer inquiries via phone, email, or chat while providing accurate information about products, services, and policies. Resolve customer complaints and escalate issues when necessary, maintaining detailed records of all interactions. Meet performance metrics including response time and customer satisfaction. Work remotely with a reliable internet connection and quiet workspace, submitting to a Level II background check and drug screening. Full-time employment with paid time off, health benefits, and opportunities for internal promotion.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Reliable internet connection
- Quiet workspace
Desired Qualifications
- Previous customer service or call center experience
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
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