WAH Customer Service Agent
RemoteUnited States or Canada
United States or CanadaRemoteFull TimeLarge
Full TimeLarge
Job Summary
Respond to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies. Resolve customer complaints and escalate issues when necessary while maintaining detailed records of all interactions. Meet performance metrics including response time and customer satisfaction. This Work-at-Home role requires a high school diploma, strong communication skills, and the ability to work independently with a reliable internet connection. Candidates must be authorized to work in the country where the job is based and willing to submit to background checks and drug screening.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Reliable internet connection
- Quiet workspace
Desired Qualifications
- Previous customer service or call center experience
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Willing to submit to background/security investigation with a fingerprint.
- Willing to submit to drug screening.
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