WAH Customer Service Agent
$31,200–$31,200 year
RemoteCanada or CA
Canada or CARemoteFull Time$31,200–$31,200 yearLarge
Full TimeLarge
Job Summary
Respond to customer inquiries via phone, email, or chat and provide accurate information about products, services, and policies. Resolve customer complaints and escalate issues when necessary while maintaining detailed records of interactions. Meet performance metrics including response time and customer satisfaction. This remote Work-at-Home role supports MCI's global BPO and CX solutions across healthcare, retail, and financial services industries.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Reliable internet connection
- Quiet workspace
Desired Qualifications
- Previous customer service or call center experience
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting
- Highly motivated
- Dedicated
- Empathetic
- Patient
- Enjoy solving problems
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to background checks and drug screening.
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