WAH Customer Service Agent
$31,200–$31,200 year
RemoteCanada or CA
Canada or CARemoteFull Time$31,200–$31,200 yearLarge
Full TimeLarge
Job Summary
Respond to customer inquiries via phone, email, or chat while providing accurate information about products, services, and policies. Resolve customer complaints and escalate issues when necessary, maintaining detailed records of all interactions. Meet performance metrics regarding response time and customer satisfaction while working independently from a remote location. This role requires a high school diploma, strong communication skills, and the ability to work with a reliable internet connection and quiet workspace. Applicants must complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Reliable internet connection
- Quiet workspace
Desired Qualifications
- Previous customer service or call center experience
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting
- Highly motivated
- Dedicated
- Empathetic
- Patient
- Enjoy solving problems
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to background/security investigation results
- Must be willing to submit to drug screening (Does not apply in Canada)
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