W Insider Manager
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
EXPIREDKuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeHigh School Or EquivalentHospitality ServicesEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality Services
Job Summary
Manage guest services and front desk operations, directing lobby traffic, resolving service issues, and handling complaints. Supervise team members, coach on performance standards, and assist with hiring. Conduct daily facility inspections for safety and compliance, monitor energy conservation, and implement emergency plans. Track guest satisfaction through response systems and comment cards, providing feedback to staff. Perform front desk duties during peak demand times and maintain high visibility in public areas.
Required Qualifications
- High school diploma or GED
- 1 year experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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