W Insider Coordinator
On-site · Scottsdale, Arizona, United States
Job Summary
Coordinate the guest journey for Marriott’s W Insider program by planning pre-arrival communications, managing VIP amenities and personalized notes, handling guest inquiries about amenities and events, and following up post-stay. Responsibilities include procuring and delivering guest amenities and in-room supplies within budget, coordinating with Front Office/Housekeeping/F&B, greeting guests in the lobby, supporting internal guest-experience projects, updating guest profiles in GXP for personalized repeat stays, managing vendor relationships, and staying ahead of city events to curate tailored recommendations while maintaining a stylish, professional appearance aligned with W’s bold personality. Must balance operational execution with continuous improvement of guest offerings and engagement.” ,
Required Qualifications
- High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area OR a degree from an accredited university; no work experience required.
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