VW Service Advisor

Greet customers, document vehicle concerns, and explain repair needs clearly to ensure a high-quality service experience. Open and manage repair orders from check-in to completion, coordinating with technicians for diagnostics and reviewing completed work with clients. Actively promote preventative maintenance and manufacturer-recommended services while meeting individual and departmental sales targets. Schedule appointments efficiently, collaborate with the parts department, and finalize transactions by collecting payment and ensuring proper documentation. Follow up post-service to build long-term relationships and handle complaints professionally.