Vulnerable Customer Team Lead

Lead a dedicated team of Vulnerable Customer Consultants to deliver fair treatment for vulnerable customers, coach and develop the team, analyze customer data to identify root causes, and collaborate with cross-functional teams to improve products and processes while ensuring regulatory compliance and risk mitigation. Drive strategy for vulnerable customer experience, implement risk-management practices, manage performance and engagement, and serve as a subject-matter expert on vulnerable customer management for audits and regulatory inquiries. Focus on stakeholder management, continuous improvement, and embedding a customer-centric approach across jurisdictions. This role emphasizes leadership, coaching, data-driven decision making, and ensuring high-quality outcomes for vulnerable customers globally.