VTC Technician I - Robins
On-site · Warner Robins, Georgia, United States
Job Summary
Provide Video Conferencing support for AFRC IT services. Receive VTC requests, schedule, coordinate, and facilitate secure and non-secure VTC sessions. Deliver senior-level presentation support for up to twelve HQ AFRC VTC-enabled conference rooms at various locations around the base. Offer technical support to customers on presentation capabilities of VTC systems and conference-room requirements. Assist in scheduling conference rooms, setup VTC sessions on the VTC hub, perform onsite installations and configure hardware/software for appropriate telecommunications service, and test connectivity. Conduct basic troubleshooting and coordinate with the VTC Operations Chief on issues requiring resolution; test with other AF units. Configure systems and peripheral equipment; support on-site maintenance from vendors. Participate in government program reviews and mandatory training. Requires active DoD Secret clearance. Potential for telework based on customer needs. Location: Robins AFB / Warner Robins, GA.
Required Qualifications
- Active DoD Secret clearance
- VTC Technician Level I
- At least 1 year of experience as a VTC Technician (preferably in a DoD enterprise environment)
- Associate degree in an A/V or IT discipline preferred
- Ability to independently lift 30 pounds
- Excellent time management and customer service skills
- Clear written and verbal communication
- Ability to provide in-person support to users with varying technical skills
- Travel as required (minimal)
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