VTC Administrator
$65,000–$75,000 year
On-siteRichmond, Virginia, United States
Job Summary
Monitor VTC sessions for senior leaders and support DLA Information Operations through active and passive call monitoring using TMS, CMS, and CMM. Serve as the first point of contact for SBC/CUBE and SIP-related incidents by gathering logs, verifying symptoms, documenting issues, and escalating appropriately to Tier 2/3 engineering. Observe and document engineering-led maintenance, testing, and development activities while maintaining documentation, quick-start guides, and weekly status inputs. Provide administrative support for AV/VTC equipment including CODECs, controllers, wired/wireless interfaces, audio and data interfaces, Cable TV, CCTV, IPTV, and digital signage systems. Coordinate with content owners and enterprise teams to enable the publishing, scheduling, and verification of IPTV and digital signage content. Ensure accurate reporting and maintain situational awareness across collaboration services without performing configuration changes or technical modifications.
Required Qualifications
- Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing or collaboration operations arena, including deployment, monitoring, troubleshooting, and supporting VTCs and collaboration services in a dynamic 24/7 environment
- Experience with administrative support for SBC/CUBE monitoring
- Experience with SIP call flow observation
- Experience with IPTV/digital signage publishing workflows
- Experience with AV system support
- An Information Assurance (IA) baseline certification
- A Computing Environment (CE) certification in accordance with DoD 8570/8140 requirements
- An IT-I Critical Sensitive clearance or Tier 5 (T5) at the time of proposal submission
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