VSE Customer Engineer II
On-siteYamanashi, Yamanashi, Japan
Yamanashi, Yamanashi, JapanOn-siteFull TimeAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment while performing preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues under guidance. Coordinate and communicate directly with customers to ensure smooth operations and exceptional service. This role requires full-time status with 25% travel, a valid driver's license, and the ability to work in clean rooms wearing appropriate PPE.
Required Qualifications
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 1–2 years of work experience in customer/field service support, or a related technical field
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- Ability to distinguish between colors
- Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
- Ability to use hand and power tools
- Ability to work with electricity
- Ability to work in a clean room
- Ability to wear appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
Desired Qualifications
- 2–4 years of work experience in customer/field service support, or a related technical field
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