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EISPosted 2 weeks ago

VP Professional Services

RemoteDublin, Leinster, Ireland

Full TimeSenior LevelMedium

Job Summary

Lead direct and indirect teams to deliver complex, high-stakes implementation and upgrade programs across European and Middle Eastern client portfolios. Engage directly with C-Suite stakeholders to build trust, ensure delivery meets insurance market standards, and drive customer advocacy. Own P&L accountability for existing and new programs while managing client escalations, scoping pre-sales activities, and implementing continuous improvement methodologies. Operate a robust program assurance routine to minimize risks and achieve profitable revenue growth targets within a hybrid, multicultural environment.

Required Qualifications

  • Business and People leader with gravitas that inspires confidence in all stakeholders including customer C-suite executives
  • 10 years plus experience in enterprise IT platform and software program management preferably in the insuretech domain
  • Portfolio P&L Management ownership experience
  • Ability to understand complex business processes and supporting technology
  • Significant Experience of leading and coaching teams of Senior Program Management, Project Management, Consulting and Technical staff
  • Experience with leading partners and colleagues in multicultural, global located teams
  • Ability to juggle multiple competing demands for time, activity and resources
  • Practical experience in Waterfall and Agile methodologies
  • Knowledge of end-to-end implementation practices across skills (BA, Architecture, Development, QA)
  • Self-starter, self-motivated, self-directed, comfortable in a semi-structured environment
  • Ability and willingness to travel (including internationally)
  • Strong written and spoken English language skills
  • Ability to create and maintain a positive working culture, works with a smile and with positivity
  • Home base within the region
  • Domestic and international travel will be required
  • This is a hybrid position, which will involve homeworking, working at our office site locations and on customer premises

Desired Qualifications

  • Bilingual or multilingual
  • Certifications SAFe, Scrum/Agile, PMP

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