VP Professional Services
RemoteSpain
Job Summary
Lead direct and indirect teams to deliver complex, high-stakes implementation and upgrade programs across European and Middle Eastern client portfolios. Engage directly with C-Suite stakeholders to build trust, resolve escalations, and drive remedial actions ensuring programs meet time, cost, and quality parameters. Own P&L accountability for existing and new programs while collaborating with sales on pre-contract scoping and estimating. Operate a robust program assurance routine to identify portfolio risks, implement continuous improvement methodologies, and ensure compliance with EIS standards. Manage multicultural, global teams using Waterfall and Agile practices to achieve profitable revenue growth and customer advocacy.
Required Qualifications
- Business and People leader with gravitas that inspires confidence in all stakeholders including customer C-suite executives
- 10 years plus experience in enterprise IT platform and software program management preferably in the insuretech domain
- Portfolio P&L Management ownership experience
- Ability to understand complex business processes and supporting technology
- Significant Experience of leading and coaching teams of Senior Program Management, Project Management, Consulting and Technical staff
- Experience with leading partners and colleagues in multicultural, global located teams
- Ability to juggle multiple competing demands for time, activity and resources
- Practical experience in Waterfall and Agile methodologies
- Knowledge of end-to-end implementation practices across skills (BA, Architecture, Development, QA)
- Self-starter, self-motivated, self-directed, comfortable in a semi-structured environment
- Ability and willingness to travel (including internationally)
- Strong written and spoken English language skills
- Ability to create and maintain a positive working culture, works with a smile and with positivity
- Bilingual or multilingual
- Certifications SAFe, Scrum/Agile, PMP
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