VP, Product Payments Experience & Customer Loyalty
$250,000–$300,000 year
HybridBoston, Massachusetts, United States
Job Summary
Define the vision and strategy for every payer-facing payment experience across Flywire, owning hosted pages, checkout flows, and global UX standards. Improve payment completion and conversion through continuous optimization while building the company's first global payer loyalty strategy to increase repeat usage and retention. Lead localization efforts in highly regulated markets like India and China, consolidate fragmented experiences into a unified global platform, and drive AI-first product development practices. Serve as the executive advocate for the payer, translating feedback into product investments and influencing strategic decisions across engineering, commercial, and network teams. Build and develop a high-performing global Product Management organization focused on data-driven decision-making and rapid iteration.
Required Qualifications
- 15+ years of Product Management experience
- at least 5 years leading organizations at the Vice President level or equivalent
- Extensive experience owning global consumer payment products or fintech platforms serving millions of users
- Proven success improving payment conversion, customer engagement, and user experience across complex international payment ecosystems
- Demonstrated experience building customer loyalty, retention, or recurring engagement programs within payments or financial technology
- Strong product strategy background with experience modernizing large-scale platforms and consolidating legacy products
- Deep understanding of UX, product design, localization, accessibility, and customer-centric product development
- Experience partnering with engineering organizations to deliver highly scalable payment platforms
- Knowledge of regulated payment markets including India, China, or similar international markets
- Executive presence with the ability to influence senior leadership, executive committees, and Board-level stakeholders
- Strong analytical mindset with experience leveraging experimentation, product analytics, customer insights, and AI-enabled product development
- Passion for building inclusive, high-performing teams and developing future product leaders
- Must be able to lift 50 lbs
Desired Qualifications
- AI-powered Product Development & Personalization
- Product Analytics (Amplitude, Mixpanel, Looker, Tableau)
- Experimentation & A/B Testing Platforms
- Figma
- Jira & Confluence
- Global Payments Platforms
- Payment APIs
- Cloud-native SaaS Platforms
- Data & Customer Insights Platforms
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