VP, Payment Strategy and Operations
On-site · Fishers, Indiana, United States
Job Summary
Lead enterprise-wide payment operations strategy and oversee modernization initiatives (real-time payments, FedNow, digital payment capabilities) for a banking organization. Partner with senior leadership to align payment operations with strategic growth and fintech strategy, identify trends, and translate them into actionable solutions. Drive innovation and continuous improvement across payment platforms, processes, and customer experiences. Provide strategic oversight of all payment operations functions, ensuring scalability, efficiency, resiliency, governance, performance metrics, and reporting. Maintain business continuity and disaster recovery for critical payment functions and ensure compliance with NACHA rules, Reg E, BSA, Reg D, and other regulatory requirements. Oversee fintech payment partnerships, risk management, onboarding standards, and ongoing monitoring. Collaborate with Risk, Compliance, IT, and digital teams to drive automation, system integration, and advanced payment capabilities; champion data-driven decision-making and a culture of accountability and collaboration. Perform other duties as assigned.
Required Qualifications
- Minimum of ten years of progressive experience in banking operations, payments, or financial services with leadership experience overseeing payment operations
- Proven experience designing and executing payment strategies including digital and real-time payment initiatives
- Demonstrated ability to lead operational teams through transformation and growth
- Extensive knowledge of payment systems, fintech integrations, and regulatory requirements
- Strong strategic thinking, analytical, and problem-solving skills
- Experience partnering with executive leadership and influencing enterprise-level decision-making
- Exceptional communication and stakeholder management skills
- Demonstrated ability to drive innovation while maintaining strong risk and compliance discipline
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