VP Onboarding (m/f/d)
$117,000–$140,000 year
RemoteGermany
GermanyRemotePart Time$117,000–$140,000 yearSenior LevelMedium
Part TimeSenior LevelMedium
Job Summary
Own the global onboarding strategy, operating model, and quality standards across Australia, the USA, Germany, and Poland. Define the global playbook and methodology that regional teams adapt and execute, while building and leading distributed teams including regional leaders. Balance global consistency with regional needs by acting as the senior escalation point for complex enterprise onboardings and partnering with Sales on pipeline readiness. Own key metrics such as go-live speed, quality, and capacity, and manage the function's budget and resource planning.
Required Qualifications
- 8+ years of experience in Enterprise SaaS implementation, onboarding, or Technical Customer Success, including senior leadership experience
- Proven success building and scaling an onboarding or implementation function, ideally across multiple regions
- Experience leading distributed, multi-time-zone teams while developing managers and senior leaders
- A strong operational mindset, with the ability to drive structured execution and continuous improvement
- Solid understanding of platform configuration, data migration, API integrations, and customer workflows
- Strong stakeholder management skills, with the confidence to communicate effectively with executive leaders and enterprise customers
- Excellent command of English is essential
- German language skills are a strong plus
Desired Qualifications
- Experience with fitness, wellness, or membership platforms (e.g. Mindbody, ABC Fitness, Daxko, or similar) is a strong advantage
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