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JK ConsultantsPosted 1 month ago

VP of Operations - Commercial Property Restoration

On-siteMemphis, Tennessee, United States

Full TimeSenior Level

Job Summary

Own job margin, EBITDA, and revenue growth across CAT and non-CAT restoration operations with full accountability for financial performance. Maintain 24/7 emergency response readiness and resource mobilization capability to capture high-margin catastrophe work at first call. Manage insurance carrier and third-party administrator relationships to protect referral flow, program compliance, and preferred vendor status. Institutionalize estimating accuracy and scope discipline to maximize approved claim values and protect job margin at every stage of the project lifecycle. Drive job cycle time, work-in-progress management, and collections discipline to accelerate cash conversion and reduce AR exposure. Manage internal crews and a flexible subcontractor network to scale capacity against volatile, event-driven demand without proportional cost increases. Enforce rigorous job documentation and TPA compliance protocols to protect billing integrity and limit denied or reduced claims. Recruit and develop project managers and field supervisors who lead under high-pressure, time-critical conditions with precision and accountability.

Required Qualifications

  • P&L ownership across CAT and non-CAT restoration operations
  • Full accountability for financial performance (job margin, EBITDA, revenue growth)
  • 24/7 emergency response readiness
  • Resource mobilization capability
  • Insurance carrier relationship management
  • Third-party administrator (TPA) relationship management
  • Xactimate estimating proficiency
  • Job margin management
  • Cycle time management
  • Work-in-progress (WIP) management
  • Collections discipline
  • Internal crew management
  • Subcontractor network management
  • Job documentation enforcement
  • TPA compliance protocol enforcement
  • Field leadership development
  • Project manager recruitment
  • Field supervisor recruitment
  • Leading under high-pressure, time-critical conditions
  • Precision and accountability in field operations

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