VP of Customer Success (Columbus, OH)
On-siteColumbus, Ohio, United States
Job Summary
Lead and develop a team of Customer Success Executives while serving as the executive point of contact for major health system clients. Drive enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows. Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback into product evolution and go-to-market strategy. Define and track client success metrics measuring clinical, operational, and financial impact, while guiding change management strategies to influence adoption across complex health systems. Codify best practices for onboarding, training, and workflow integration to establish a scalable CS model. Represent the company at industry forums and support future team growth through mentoring and hiring. This forward-deployed, onsite role requires weekly travel to client sites in Columbus and periodic trips to Palo Alto.
Required Qualifications
- 8–12+ years of experience in healthcare
- 5+ years in customer-facing leadership roles working with or within health systems
- Proven ability to lead and develop teams managing enterprise accounts
- Deep knowledge of clinical workflows, operational processes, and care delivery models
- Experience leading cross-functional initiatives in a startup or high-growth technology environment
- Strong executive presence and communication skills
- Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
- Must be based in Ohio
- Must be able to travel to the client site in Columbus weekly (5 days per week)
Desired Qualifications
- Experience with AI, digital health, or clinical decision support tools
- Background in consulting, health tech, or clinical operations transformation
- Prior exposure to regulatory, compliance, or data governance considerations in healthcare
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