VP, International IT Engagement and M&A Integrations
On-siteUpper Farringdon, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Lead international IT operations as the primary Business Point of Contact for regional business and IT escalations, ensuring issues are triaged, communicated, and resolved in alignment with global SLAs. Provide hands-on oversight to regional teams across EMEA, APAC, and Latin America while driving local Customer Satisfaction outcomes and continuous improvement initiatives. Support the Global Head of IT Operations with strategic roadmap planning, IT budget management, and executive-level communications. Lead the IT workstream for global M&A integrations, acting as the interface for new acquisitions to ensure onboarding to global platforms and policies. Serve as the main IT interface with Compliance to ensure adherence to regulatory requirements and oversee IT risk registers for international operations.
Required Qualifications
- Significant senior IT leadership experience
- Demonstrable track record of managing IT operations across multiple international regions simultaneously
- Prior experience at VP, Director, or equivalent level within a complex, multi-site, multi-country IT environment
- Proven experience leading IT workstreams within M&A transactions, including pre-deal due diligence, integration planning, and post-merger execution
- Strong background in IT service management (ITSM), including CSAT ownership, escalation management, and SLA governance
- Experience as a business-facing technology leader, comfortable operating as a senior point of contact for non-technical business stakeholders
- Sound commercial acumen with experience managing sizeable IT budgets across international operations
- Deep understanding of IT compliance and regulatory requirements in international contexts, including data protection and cybersecurity frameworks
- 40% Travel Required
- Flexibility to work across multiple time zones
Desired Qualifications
- Experience working within the live entertainment, hospitality, venues, or media/content industries
- Familiarity with enterprise platforms and tooling deployed within Live Nation's environment (e.g., ServiceNow, Microsoft 365, Azure, SAP)
- ITIL, PMP, or equivalent professional certifications
- MBA or equivalent business qualification
- Experience working with or reporting into a Group CIO or CTO function within a large, publicly listed organisation
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