VP Escrow Administration

Lead senior operational and technical leadership for mortgage servicing, compliance, and operational risk management functions. Serve as the subject matter expert on escrow functions including property taxes, hazard/flood insurance, mortgage insurance, escrow analysis, servicing transfers, acquisitions, loan boarding, and loss draft administration. Monitor and manage subservicer escrow performance to ensure full compliance with regulatory requirements, investor guidelines, servicing agreements, and internal policies. Provide guidance on loan closing, loan documentation, title insurance, legal descriptions, and collateral documentation while collaborating with Closing, Post-Closing, Secondary Marketing, Compliance, Legal, and Servicing Operations. Handle sensitive customer, branch, executive, investor, and regulatory escalations, draft professional responses to regulatory inquiries, and analyze escalation data to identify trends and recommend long-term risk-mitigation strategies. Support strategic planning, audits, portfolio acquisitions, and regulatory exams while leading cross-functional initiatives and mentoring team members. Partner with leaders across Servicing, Closing, Compliance, Accounting, Legal, Secondary Marketing, and Customer Experience to support company goals.