VP, Client Services Management
On-site · Pittsburgh, Pennsylvania, United States
Job Summary
VP, Client Services Management responsible for the overall health, performance, and strategic success of a key client partnership; lead client services and PMO delivery, own SLAs and KPIs, drive cross-functional execution, manage a senior team including CS Directors/Managers and Project Managers, and partner with Sales to align strategy with operational delivery and renewals. Focus areas include identifying risks, driving continuous improvement, delivering measurable outcomes, and sustaining strong executive-level partnerships in healthcare/payer environments.
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