VP, Claims
RemoteUnited States
Job Summary
Lead claims operations and systems buildout by attracting, hiring, and managing high-performance teams while personally handling claims to drive optimal outcomes. Represent Strala's capabilities in sales outreach, RFPs, and executive discussions to partner with carriers and MGAs on SLAs and delivery models. Act as an executive sponsor during implementation and long-term customer relationships. Bring firsthand claims expertise into product and engineering discussions to shape AI product design, internal tooling, and adjuster workflow requirements. Apply real-world insight to determine where AI and automation add value versus where human expertise remains essential.
Required Qualifications
- Minimum of 12+ years experience in P&C claims
- Ideally spanning auto and liability
- 5+ years in a senior leadership role at a carrier, TPA, or MGA
- Proven ability to build and scale operational teams and systems from scratch
- Deep understanding of claims tech stacks, data strategy, and automation
- Tech-native and genuinely excited by AI
- Fluent working alongside engineers
- Comfortable with modern AI tooling
- Energized by using technology to reinvent how claims are handled
- Comfortable in external-facing roles
- Effective at building long-term trust
- Willing to travel
- A grounded leader who can operate at both strategic and operational levels
- Seek out an ambitious, fast-moving startup culture
- Embracing the shift from legacy insurance workflows
- Continuous experimentation
- Break-neck execution
Desired Qualifications
- Previously built a new claims department from scratch
- Hands-on experience bringing AI or automation into a claims workflow
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