VP Claims Inventory Mgmt. Operations
On-siteTexas, United States
Job Summary
Lead day-to-day operations of FCPS (Fraud, Claims), including performance management, staff development, training, and operational controls. Provide vision and set direction for multiple major operations business functions to achieve long-term strategic objectives. Collaborate with peers and senior leaders to develop complex, multi-year projects and strategies while managing allocation of people and financial resources. Guide a culture of talent development and lead process improvements aligned with efficiency and customer obsession. Identify trends through data to coach results and drive cross-site project leadership. Requires minimum 10 years contact center experience, 8+ years people leadership, and 4 years in banking/financial services. Flexibility to work any shift, including weekends.
Required Qualifications
- Minimum 10 years of contact center experience
- 8+ years of people leadership/management experience (manager of managers)
- Minimum 4 years of banking/financial services experience
- high energy
- strong leadership capability
- Ability to work independently in a dynamic environment with multiple deadlines and shifting priorities
- high attention to detail
- Strong controls mindset
- understanding of banking regulations
- experience planning and managing events or projects
- Strong project management skills
- presentation skills
- business acumen
- excellent organizational and time management skills
- demonstrated prioritization ability
- excellent coaching and mentoring skills
- strong analytical and problem-solving capabilities
- flexibility to work any shift, including weekends
Desired Qualifications
- fraud experience
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