Voter Services and Access Associate
$60,000–$60,000 year
HybridDetroit, Michigan, United States
Job Summary
Lead the Know Your Rights campaign by developing multilingual voting guides, delivering presentations at community events, and training a network of 50 Community Educators. Manage voter case intake with a 72-hour turnaround for issues ranging from registration to absentee ballot tracking, while identifying regional trends for the Election Administration. Coordinate hotline volunteer shifts and legal escalations, and execute the Ballot Chase Program by mobilizing phone bankers and canvassers to return mail-in ballots. Organize United Wednesdays events across host cities, curating cultural elements to engage youth and first-time voters. Collaborate with coalition workgroups and maintain weekly operational updates with leadership.
Required Qualifications
- Minimum 2 years of experience in direct voter services, community organizing, case management, or a closely related public-facing field
- Exceptional interpersonal and cross-cultural communication skills
- Comfort working alongside and learning from diverse communities, including Black, Arab American, Yemeni, Bangladeshi, Somali, Latino, and immigrant neighborhoods
- Strong project management skills
- Comfort for managing high-volume tasks like community inquiries or case updates without losing track of details
- Ability to learn and confidently explain voting guidelines and documentation updates to the public in an accessible, easy-to-understand way
- Flexibility to work evening and weekend hours for events like United Wednesdays or active election weeks
- Valid Michigan driver's license
- Access to reliable transportation for regular travel across our target municipalities
Desired Qualifications
- Prior experience with basic case tracking, intake sheets, or customer service data tools
- Language skills in Arabic, Spanish, Bengali, or Somali
- Experience supporting absentee ballot programs, voter contact systems, or neighborhood canvassing
- Familiarity with the local dynamics of Detroit, Dearborn, Flint, or Saginaw
- A background in event planning, cultural organizing, or hosting community gatherings
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