Volunteer Support Administrator
$24,478–$24,478 year
On-siteToronto, Ontario, Canada
Job Summary
Recruit, onboard, and coordinate volunteer healthcare professionals at the Evergreen Health Centre while providing administrative and reception support to programs. Manage volunteer schedules, screening, processing of applications, and monthly service calendars. Liaise with volunteers regarding logistics, ensure retention through recognition events, and maintain accurate records for liability and credentialing. Provide basic training, technical support, and data entry into multiple databases including Paradigm, EMRs, and Salesforce. Offer relief reception duties, manage patient intake and wait lists, and handle confidential communications and emergency responses in accordance with YSM policies. Work part-time 22.5 hours per week to support the organization's mission of ending chronic poverty.
Required Qualifications
- Experience supporting volunteers in a non-profit organization
- Strong interpersonal and conflict resolution skills
- Prompt, reliable, adaptable, self-motivated, conscientious and innovative
- Strong verbal and written business English communication skills
- Ability to motivate, support and appreciate diverse volunteer groups
- High attention to detail for accurate record-keeping, evaluation and reporting
- Proficiency in MS Office, Google Drive, Volunteer Hub (or similar)
- A Police Record Check (Vulnerable Sector)
Desired Qualifications
- Excellent working knowledge of EMRs, Salesforce an asset
- Experience in reception work or office administration an asset
- Understanding of medical terminology an asset
- Experience working with vulnerable and marginalized populations an asset
- Experience working in a multicultural, multi-faith setting, and those with multiple challenges
- Ability to professionally and compassionately handle confidential, sensitive material
- Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset
- A demonstrated personal commitment to the principles of faith values and mission of YSM
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