Volunteer Services Senior Specialist
On-siteTraverse City, Michigan, United States
Job Summary
Develop and implement broad-based recruitment strategies to attract and identify Red Cross volunteers to support regional goals and mission-critical activities. Conduct general and targeted outreach through various resource pools, networks, and digital media to obtain volunteer applicants, while maintaining accurate records of leads and producing status reports. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies and organizations to create a robust candidate pipeline. Evaluate and modify recruitment strategies based on lessons learned, provide coaching to volunteer teams, and develop engagement and retention strategies to improve satisfaction. Conduct thorough volunteer needs assessments, meet with stakeholders to align goals, and assist in executing the Event-Based Volunteer plan. Candidates must reside within 50 miles of Traverse City and be comfortable traveling throughout the region.
Required Qualifications
- Bachelor's degree
- Minimum of 5 years of related experience
- Ability to work on a team
- Excellent oral and written communication skills
- Strong interpersonal and presentation skills
- Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively
- Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook
- Must reside within 50 miles of Traverse City
- Must be comfortable traveling throughout the region
- Must be able to regularly sit
- Must be able to use hands to handle or feel
- Must be able to talk or hear
- Must be able to frequently reach with hands and arms
- Must be able to occasionally stand
- Must be able to occasionally walk
- Must be able to occasionally stoop, kneel, crouch, or crawl
- Must be able to frequently lift and/or move up to 15 pounds
- Must be able to occasionally lift and/or move up to 30 pounds
- Must have close vision
- Must have distance vision
- Must have color vision
- Must have peripheral vision
- Must have depth perception
- Must have the ability to adjust focus
- Must be able to work in a small cubicle
- Must be able to sit at a computer terminal for an extended period of time
Desired Qualifications
- Knowledge of group dynamics
- Customer maintenance techniques
- Negotiation skills
- The ability to effectively implement programs
- Volunteer Management Experience recruiting, coordinating, training, and supporting volunteers while fostering engagement, accountability, and a positive, mission-driven experience
- Demonstrates strong collaboration skills, actively contributes to team success, and works effectively with diverse stakeholders to achieve shared goals
- Communicates clearly, professionally, and confidently across a variety of audiences and channels, ensuring alignment and understanding
- Creates and delivers engaging, well-organized, and impactful presentations tailored to the audience and business objectives
- Builds strong, trust-based relationships with candidates, hiring managers, volunteers, and cross-functional partners through credibility, influence, and effective communication
- Proficient in Microsoft Office Suite and other relevant systems and tools to support daily operations and reporting
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