VoIP Specialist
On-siteHessmer, Louisiana, United States
Job Summary
Ensure customer success by assisting with equipment activation, transferring phone numbers, and configuring new solutions before, during, and after installation. Conduct site assessments to gather network and user data, then consult on implementation details and solution options to improve business processes. Provide on-site support to field technicians while helping customers configure extensions, activate equipment, and receive training on phones and portals. Mediate implementation questions between Conterra and customers, coordinate solution testing and number porting, and resolve immediate escalations to manage expectations throughout the onboarding and incubation stages. Travel 50% in the market and occasionally to Headquarters for training.
Required Qualifications
- 1+ Years of providing customer service
- Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
- Strong organizational and time management skills
- Must be able to effectively coordinate projects and can manage multiple projects and tasks concurrently
- Excellent verbal and written communication skills
- Team player with a positive attitude
- Ability to work well with business partners, customers, and vendors
- Understanding of Unified Communications and VoIP technologies
- Demonstrate a high degree of initiative and self-guided work management
- Strong desire to develop new technical knowledge and professional skills on a continual basis
- Four (4) years or more relevant telecommunications experience preferred
- Candidates must be in a reasonable commute of the office
- Travel 50% in Market as well as occasional travel to Headquarters for training
Desired Qualifications
- preferably in a cloud computing or telephony environment
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