Voice of the Customer Specialist, UK & I

Voice of the Customer Specialist responsible for resolving complaints, root-cause analysis, and process improvements to prevent recurrence. Handles Financial Ombudsman cases, defends GP’s position, builds strong relationships across internal stakeholders, and analyzes customer feedback (IBS/RBS) to drive improvements in CS&S, Product, Marketing, and Compliance. Supports customer product adoption and retention through cross-functional collaboration and effective escalation management, ensuring high levels of customer satisfaction and timely completion of customer projects. This UK & Ireland role operates in Dublin with a full-time schedule.