Vocca — AI Deployment Lead
$110,000–$180,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Own the full post-sale lifecycle for US customers by configuring and deploying signed accounts into production while driving fast time-to-go-live. Act as the primary point of contact for customer success, support, and account management to enable the sales team to focus on new business. Drive retention and expansion against a personal upsell quota, with net revenue retention as the core metric. Build and document a repeatable US onboarding and deployment playbook to standardize operations. Get deep enough in the product to configure and go live independently, working with integrations and no-code tooling. Hire and lead a small operations team as the customer base grows. Report directly to the CEO to build the US operations function from the ground up.
Required Qualifications
- 3–5 years in a customer-facing deployment, implementation, or customer success role at a fast-moving startup or tech company
- Strong product instincts and technical comfort — happy configuring software and working with integrations, and quick to master new products (no engineering background required)
- Excellent client-facing communication; able to build trust with operators and end users and represent the company well
- Highly organized and a strong problem-solver, comfortable owning a customer portfolio and juggling several workstreams at once
- Entrepreneurial and self-directed, at ease building without a ready-made playbook in an early-stage setting
- Based in New York City and able to work on-site at least three days a week
Desired Qualifications
- Time at an early-stage SaaS company, ideally in a deployment, implementation, or operations role
- A healthcare background or familiarity with how clinical practices operate
- Experience at a high-talent technology organization known for its bar on people
- A strong university background
- A track record of building things — side projects, products, or other entrepreneurial initiative outside a formal role
- Hands-on with modern AI coding tools
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