Vocational Supervisor -Onsite
$62,000–$66,000 year
On-site · New York City, New York, United States
Job Summary
Oversee and maintain client tracking, including timekeeping, retention milestones, PACS, assessments, and related administrative tasks. Ensure client case management files are properly assembled and maintained, and that each client receives quality job placement preparation, training, and educational referrals. Lead staff responsible for assessments, retention, timekeeping, administrative functions, and training to support IVAP activities and goals. Act as a liaison with onsite/integrated partners and other WeCARE units regarding overall client services. Develop and implement department-specific trainings to keep employees current on industry standards and best practices. Ensure compliance with all HRA and WeCARE policies and procedures. Motivate and train staff to provide exceptional service to clients and meet program goals.
Required Qualifications
- Bachelor's Degree or higher in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing case management in a clinical or social service environment plus two years of supervisory experience, or an equivalent combination of education and experience
- Experience in a fast-paced, team environment that is performance driven
- Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
- Excellent organizational skills and strong attention to detail
- Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable
- Experience in assessing the need for and making reasonable accommodations for customers
- Knowledge of laws and regulatory requirements related to program responsibilities
Additional Requirements
- EEO compliant
- U.S. work authorization preferred
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